Information We Collect

We may collect personal information that you voluntarily provide when you contact Blast Off, request a service quote, or inquire about our equipment and services through our website. Depending on how you interact with us, this may include:

• Full name
• Address
• City
• Province
• Phone number
• Email address
• Information included in your message or inquiry
• Project, equipment, or service requirements you choose to provide
• Other information you voluntarily provide when contacting us

The website’s quote request form asks for your name, address, city, province, phone number, and email address.

If you contact us about mobile laser cleaning, rust or paint removal, oil and grease removal, oxide removal, part refurbishment, graffiti removal, industrial applications, or laser equipment sales and service, you may voluntarily provide additional information about your property, worksite, equipment, project, or operational requirements.

Please only provide information that is reasonably necessary for your inquiry or that you voluntarily wish to share.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through your browser or through technologies used to operate, secure, and understand website usage.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or webpage
• General information about how you interact with the website

This information is generally used for technical, analytical, and website management purposes and is not necessarily used to identify individual visitors.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve website performance.

Cookies are small data files that may be stored on your device when you visit a website. Depending on the technologies in use, cookies may collect information such as pages viewed, browsing activity, and technical information about your device.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

Google Tag Manager and Website Analytics

Our website uses Google Tag Manager, which allows website tags and related technologies to be managed. Google Tag Manager facilitates the implementation of tags that may collect information about website activity through analytics and other services.

Information collected through analytics or other website technologies may be used to understand website traffic, evaluate visitor interactions, improve website content and functionality, and assess the effectiveness of our online presence.

Third-party providers may process information in accordance with their own privacy policies and terms.

How We Use Personal Information

Personal information collected through our website may be used to:

• Respond to questions, inquiries, and quote requests
• Understand your cleaning, surface preparation, or equipment requirements
• Evaluate potential service projects
• Provide information about mobile laser cleaning services
• Provide information about laser cleaning, welding, and related equipment
• Prepare or discuss service estimates or equipment quotations
• Arrange site visits, consultations, demonstrations, or other follow-up communications
• Provide equipment sales, servicing, maintenance, or training information
• Communicate with current and prospective customers
• Improve our website, services, equipment offerings, and customer experience
• Monitor website usage and performance
• Maintain website security and functionality
• Meet legal, accounting, regulatory, or other applicable business requirements

Blast Off provides mobile laser cleaning services and also sells, services, and provides training for laser cleaning and welding equipment. Personal information may therefore be used in connection with either service inquiries or equipment-related inquiries.

We will use personal information only for purposes that are reasonable and appropriate in the circumstances or as otherwise permitted or required by applicable law.

Quote and Project Inquiries

When you submit a quote request through our website, Blast Off may use the information you provide to understand your project and determine how we can assist you.

Depending on the nature of your inquiry, you may provide information about the material or surface requiring cleaning, contaminants or coatings involved, equipment or parts, the location of a worksite, or other project requirements.

Blast Off’s mobile laser cleaning services include applications such as rust removal, oil and grease removal, oxide-layer removal, painted and coated surface cleaning, part refurbishment, graffiti removal, and applications within sectors such as oil and gas, aerospace, and marine.

Submitting a quote request does not obligate you to purchase products or services from Blast Off.

Equipment Sales, Service, and Training

Blast Off also provides laser cleaning and welding equipment for customers across Canada, along with equipment servicing, maintenance, and training.

Information submitted through the website may be used to respond to equipment inquiries, discuss appropriate products, arrange sales communications, coordinate servicing or maintenance, or provide information about available training.

Any personal information collected as part of a completed purchase, service agreement, training arrangement, or other business relationship may also be subject to additional contractual or business terms.

Disclosure of Personal Information

Blast Off does not sell or rent personal information collected through its website.

We may disclose personal information where reasonably necessary to operate our business, respond to your request, provide services, or meet legal obligations. This may include disclosure to:

• Employees, technicians, contractors, or representatives who require the information to respond to your inquiry or provide services
• Service providers who assist with website hosting, maintenance, analytics, communications, technology, or other business functions
• Equipment manufacturers, suppliers, or business partners where reasonably necessary to fulfil a customer request or provide products or services
• Professional advisers where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law

When third-party service providers process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

Third-Party Services and Websites

Our website may use third-party services to support website functionality, hosting, analytics, communications, technology, security, or other website-related functions.

Our website may also contain links to third-party websites, manufacturers, suppliers, social media platforms, or other external services. These websites are not controlled by Blast Off, and their privacy practices may differ from ours.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

Blast Off is not responsible for the privacy practices, content, or security of external websites.

Protection of Personal Information

Blast Off takes reasonable measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

The safeguards used may include physical, technical, administrative, and organizational measures appropriate to the nature and sensitivity of the information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should exercise appropriate caution when submitting personal information online.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, maintain business relationships, provide services, process equipment sales or servicing, resolve disputes, maintain appropriate business records, or meet legal, accounting, contractual, regulatory, or other applicable requirements.

When personal information is no longer required, we take reasonable steps to securely dispose of or anonymize it, subject to applicable retention requirements.

Accessing and Correcting Your Information

You may contact Blast Off to request access to personal information we hold about you or to request correction of information that is inaccurate or incomplete, subject to applicable legal requirements and limitations.

We may need to verify your identity before responding to a request for access or correction.

To make a privacy-related request, please contact us using the information provided below.

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure as described in this Privacy Policy, where consent is the appropriate legal basis for such activities.

Where appropriate, you may withdraw consent by contacting us. Withdrawal of consent may not affect information that has already been collected or uses that are permitted or required by law.

In certain circumstances, Blast Off may collect, use, or disclose personal information without consent where permitted or required by applicable law.

Privacy Questions and Complaints

If you have questions or concerns about how Blast Off handles personal information, we encourage you to contact us directly.

We will review privacy-related concerns and take reasonable steps to address them.

You may also have rights or avenues of complaint available under applicable privacy legislation.

Changes to This Privacy Policy

Blast Off may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or applicable privacy requirements.

When changes are made, the updated policy will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact Blast Off Laser Cleaning.
Blast Off Laser CleaningAlberta, Canada
Phone: 780-839-4070Email: moc.liamg%40gninaelcresalffotsalb